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TELWIN WARRANTY

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DISCOVER THE TELWIN WARRANTY

TELWIN QUALITY,

OUR FIRST WARRANTY

 

 Quality and reliability are the cornerstones of our offering, guaranteeing long-lasting performance and unrivalled functionality over time.

Before a product reaches the market, it undergoes a series of extensive and thorough tests covering a wide range of aspects, including durability, resistance, safety and performance. Our warranty policy is designed to offer peace of mind and security. We are confident that our products represent a valuable investment, backed by our commitment to absolute quality.

For even greater security, register your Telwin products within 3 months of purchase* and enjoy an extended service warranty of up to 5 years. 

 

 *the date on the purchase document will be considered valid

WARRANTY TERMS AND CONDITIONS

STANDARD WARRANTY*

TELWIN guarantees the proper functioning of its products and undertakes to replace any parts that may be damaged due to manufacturing or construction defects within 12 MONTHS from the date of sale to the user of the product (except for products sold in the EU covered by EU Directive 2019/771/EU), as proven by the warranty certificate included in the instruction manual accompanied by the purchase documents.

The warranty is valid from the date of purchase as shown on the purchase documents.

*conditions applied to the retailer

WARRANTY EXTENSION "3 YEARS FOR THE PRODUCT, 5 YEARS FOR THE TRANSFORMER"

With this warranty extension, TELWIN guarantees the proper functioning of the products listed in this document, and undertakes to replace any parts that may be damaged due to manufacturing or construction defects:

  • within 60 MONTHS from the date of sale to the user of the product, for the power transformer only;
  • within 36 MONTHS from the date of sale to the user of the product (within 18 MONTHS if used in 2 or more work shifts) for other components.

REGISTER YOUR PRODUCT AND ACTIVATE THE WARRANTY EXTENSION NOW

PROCEED

The warranty extension is valid only and exclusively under these conditions:

  • The product* must be registered on the portal no later than 3 months after purchase, as evidenced by the date indicated on the sales document.
  • The annual check must be carried out no later than 3 months after the expiry date by the Telwin Service Partner and be duly registered on the portal, otherwise the extension will be revoked.

 

 *If the product consists of several components, each part must be registered on the portal during the same session (and not at different times).

See the list of products subject to warranty extension.

FREQUENTLY ASKED QUESTIONS / FAQ

Check the list of products subject to warranty extension published here.

After creating your user account, you will need to enter the details of all the products for which you wish to request an extended warranty, as well as a copy of the purchase document.

For assistance with the standard warranty, contact the retailer where you made your purchase directly.

In the case of a warranty extension, when you register on the portal, you will be assigned a Telwin Service Partner to whom you can refer for all operations related to proper maintenance.

The following conditions are not covered by the warranty terms:

  • failure to follow the maintenance instructions in the manual
  • alteration of the original condition of the product
  • connection to an inappropriate power supply
  • any non-reproducible software errors
  • incorrect gas pressure
  • transport and storage damage
  • fire or damage caused by natural causes such as flooding or lightning
  • defects due to natural deterioration and/or parts subject to natural wear and tear, such as torches, parts and consumables, wire feed rollers, moving mechanical parts (e.g. wheels, gears, spindles, etc.), cooling circuit pumps, cooling or cleaning fluids, earth clamps, electrode holders, etc.

 

The following are excluded from these warranty conditions:

  • all types of batteries
  • any type of connection cable subject to manipulation and related connectors
  • fuses
  • mask helmets, interchangeable protective lenses and adjustment structures for anchoring to the head

The warranty extension is activated free of charge. The request must be made no later than 3 months from the date of purchase of the products (the date on the purchase document will be considered valid). Periodic checks and any replacement of consumable parts will be charged according to the costs established by the retailer.

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